Pick the channel you prefer. We usually reply within two business days. Include a short description of the problem. Never send your password.

MedicoStar registration is open. Open the app, choose Create account, and enter your name, email, phone number, and a password. You can browse public courses after signing in. Some courses and question banks require an enrollment request or an access code.

Sign in with the email and password you used to register. If you cannot sign in, email support from the address on the account. We may ask a few questions to verify that the account belongs to you before we help.

Each account can be used on a limited number of devices. If you see a device-limit message, sign out on the other device or contact support.

Public courses are open to signed-in users. Restricted courses and some question banks show an enrollment request. After you submit it, the course team reviews the request; the app shows Pending approval until it is approved. No payment is taken inside the app. If a course uses an access code, enter it under Profile > Redeem Code.

If an enrollment stays pending longer than expected, contact support with the course name and the email on your account.

Video lessons stream over your internet connection. Downloads are available only when the course allows them and can be removed from Profile > My Downloads. If a video will not play, check your connection, try another lesson, and then restart the app. If the problem continues, email us with the lesson name and your device model.

In a chat, tap the flag to report the user or the block icon to block them. Blocked users cannot message you, and their messages are hidden. Manage or undo blocks in Profile > Blocked Users. Reports are reviewed by the MedicoStar team. For an immediate safety concern, contact local emergency services first, then email us.

Delete your account and personal data at any time: Profile > Delete Account. Enter your password, type DELETE to confirm, and tap Delete forever. This cannot be undone. If you cannot sign in, email support from the address on the account.

Our privacy policy explains what we collect, how we use it, and your rights.

To help us diagnose a problem, include the app version and build number shown at the bottom of Profile, your device model and operating-system version, the course or lesson name, and what you expected to happen.

MedicoStar Support